Shipping and Returns Policy

We aim to carefully prepare and ship your order within two business days of your order being processed. 

Please be aware there may be COVID-19 related shipping delays.

Items are unable to be shipped on public holidays.  

We offer FREE shipping within Australia for all orders over $200, up to 5kg in weight  - postage on orders over 5kg, will be calculated on an individual basis.

We offer flat rate shipping within Australia for $10.90. This includes packaging and tracking.  Parcels will be sent via Australia Post.  We also offer a flat rate for Express shipping. 

The Gingham Studio takes no responsibility for untracked shipping requests that may result in your parcel being lost or damaged during transit. 

We also ship internationally. The cost will vary according to weight, size and destination.  Please email us directly and we will provide a shipping quote in AUD. Please note that international orders may incur import duties and taxes (including VAT) and are the sole responsibility of the customer. 

The Gingham Studio are unable to accept returns on the following items: cut fabric/elastic or trims, sewing paper patterns, gift cards, clearance or sale items. 

If you receive a product that is deemed faulty, please contact us directly via email before returning any items.  Faulty items must be returned or exchanged within 14 days.   A return shipping label will be issued via email, only after your 'return' has been accepted by The Gingham Studio.  

We carefully check for any defects whilst preparing your order.  We ask you to inspect your goods upon arrival and contact us if you have any concerns. We do not offer refund on 'change of mind' purchases. If a purchased item is accepted for exchange, The Gingham Studio will not be responsible for any costs incurred on returning or resending an item.  Once again, please reach out via email to discuss. 

We aim to provide high quality images to ensure you are seeing an accurate depiction of fabric colour and texture.  We offer fabric samples for a small fee inclusive of shipping.  You will find a link to purchase fabrics samples under the 'fabrics' tab.